Shipping Policy

1. Shipping Policy

We offer free following business day shipping on all orders.
We have the following shipping options available in China:
Standart - Free. Delivery in 5-12 business days via Yun express.

Order Processing and Shipment: Dear Customer, we strive to process and ship your order as quickly as possible. Your order will be shipped on the following business day after it is placed. Please note that if you place an order on a weekend or a public holiday, the package will be shipped on the next business day. For example, if you place an order on Thursday, it will be shipped on Friday; if you place an order on Saturday, it will be shipped on Monday. Free Shipping Across Europe: We are pleased to offer free shipping on all orders throughout Europe. Shop with ease, knowing there will be no hidden charges or additional fees. Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment. Shipping Carrier: We use trusted and reputable shipping carriers to ensure your order reaches you promptly. The choice of carrier is determined by the destination, size, and weight of your order. Shipping Time: Please allow 5-10 business days for delivery once your order has been shipped, depending on your location. Keep in mind that this is an estimated delivery time and not a guarantee, as factors like customs clearance and local postal service efficiency may affect the actual delivery time. Customs Clearance: In rare instances, customs clearance procedures may cause delays in delivery. While we can't control these processes, we appreciate your patience and understanding should they occur. Order Cancellation & Modifications: If you need to cancel or modify your order, please contact our customer service team as soon as possible at info@sunheat.shop. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately at info@sunheat.shop. We will work closely with the shipping carrier to investigate and resolve the issue. If necessary, we will arrange for a replacement or refund of your order. Your satisfaction is our top priority, and we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at info@sunheat.shop. We are here to help!

2. Shipping Partners

We use Yun express for deliveries, more details are available here: www.yunexpress.com

3. We Ship To The Following Countries

We offer free international shipping worldwide.
Free Shipping Across Europe: We are pleased to offer free shipping on all orders throughout Europe. Shop with ease, knowing there will be no hidden charges or additional fees.
Shipping Time: Please allow 5-10 business days for delivery once your order has been shipped, depending on your location. Keep in mind that this is an estimated delivery time and not a guarantee, as factors like customs clearance and local postal service efficiency may affect the actual delivery time.

4. Contact Us

If you have any questions, please feel free to contact us:
Email us at: info@sunheat.shop
Submit a service request form at: sun-heatshop.com/pages/contact

Last Updated:  04/19/2023