Delivery & Returns
Delivery & Returns
Shipping Terms
Shipping Policy
We offer free 2-5 day shipping on all orders.
The following shipping options are available in Germany:
Standard - 0. Delivery in 2-5 days via DHL.
Standard – 0. Delivery in 2-5 days via DPD.
Dear Customer! Normally your order will be dispatched to you the following working day. Please note that if you order on a weekend or public holiday, the package will be shipped the next working day. For example, if you place an order on Thursday, it will ship on Friday; If you place an order on Saturday, it will be shipped on Monday PROCESSING TIME Tracking number will be emailed to you once your order has shipped. The processing time should be added to the total shipping time. DELAYS On very rare occasions delivery may take longer than the standard shipping time stated above, unfortunately we are unable to control this. We ask for your patience and understanding should this happen.
shipping partner
We use DHL, DPD for deliveries. Further details can be found here: www.dhl.com, www.dpd.com/de
Additional Information
We work as fast as we can and dispatch orders as quickly as possible, but we are not responsible for the delays of our delivery partners
Contact
If you have any questions, please feel free to contact us:
Call: +34 727 70 22 16
Email to: info@sunheat.shop
Submit a service request form at: sun-heatshop.com
refund policy
introduction
Thank you for shopping with us. If you are not satisfied with your purchase, we are here for you.
Return Policy
Orders can be returned within 14 days of the date of purchase for a refund or exchange.
When returning items, please include: proof of purchase.
Returns are processed within 14 days.
Shipping
You are responsible for the shipping costs for all returns.
exceptions
The return of goods is possible if the specified goods have not been used and have market conditions, the consumer characteristics, the integrity of the packaging and the documents confirming the fact and conditions of purchase of the goods have been preserved.
Contact
If you have any questions, please contact customer service.
Call: +34 727 70 22 16
Email to: info@sunheat.shop
All returns must be sent to the following address:
Svetlana Shaikhetdinova
Hinweis: Customer Service
calle La Lava 9, 103
Callao Salvaje, Tenerife, 38678
ES
