Cancellation policy

Refund policy

1. Introduction

Thank you for shopping with us. If you are not satisfied with your purchase, we are here for you.

2. Return Policy

Orders can be returned within 14 days of the date of purchase for a refund or exchange.

When returning items, please include: proof of purchase.

Returns are processed within 14 days.

3. Shipping Costs

You are responsible for the shipping costs for all returns.

4. Exceptions

The return of goods is possible if the specified goods have not been used and have market conditions, the consumer characteristics, the integrity of the packaging and the documents confirming the fact and conditions of purchase of the goods have been preserved.

5. Contact

If you have any questions, please contact customer service.

Call: +34 727 70 22 16

Email to: info@sunheat.shop

All returns must be sent to the following address:

Svetlana Shaikhetdinova

Note: Customer Service

calle La Lava 9, 103

Callao Salvaje, Tenerife, 38678

ES